“If we didn't have FrontLines Returns with the added volume
of business (sales and returns) of this year, we would not have
been able to keep up with the handling of returns – It would
have been impossible to coordinate with our old manual system.”
“FrontLines Returns provides a paper-trail that has allowed
us to pass audits on our returns management process that we must
pass since we are a publicly-traded company. Before FrontLines
it was very difficult for us to get the needed documentation to
pass the audits. With FrontLines it is a snap.”
“FrontLines Returns allows us to meet the audit requirements
of Sarbanes-Oxley to show that the returns management and billing
process for repairs has the oversight and approval of executives
in our company.”
“FrontLines Returns has greatly reduced phone calls and
emails from our distributors (over 100) on how to returns products,
get RMA numbers, and queries on the status of their RMAs. Once
a distributor is introduced to FrontLines they never call us again
- they use FrontLines Returns to get all their answers on how
to get RMAs and return products and to track the status of their
returns.”
“The workflow runs flawlessly keeping everyone informed
via emails - distributors and our service reps at each stage of
the return.”
Mike Demers, RMA Supervisor
Panasonic Electric Works
http://www.pewa.panasonic.com
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