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Part of FrontLines After Sales
Support solutions, FrontLines Global
Support is a full Returns / Support solution
with all the features of FrontLines
Returns for managing customer. In addition,
FrontLines Global Support provides
a complete web-based e-support solution on your corporate
website that includes; Issue to RMA escalation, web-based
problem ticket submission & tracking, internal issue
handling, extensive fully configurable workflow, reporting
and a dynamic, interactive knowledge center providing differing
views based on user type. If you wish to see an online demonstration,
please click online demo
to register.
FrontLines Global Support has
features for problem ticket submission and tracking and
configurable workflow. When a user asks a question in FrontLines
Global Support the question is created as an incident (problem
ticket) in the FrontLines database. The incident is assigned
to a support team member via your workflow rules and a full
audit trail is maintained as the incident is being resolved.
Users can view all questions they have asked your company
and instantly see the current status. Multiple problem tickets
can be specified by the FrontLines Global Support administrator,
each with their own custom data fields. A full workflow
engine is included to implement your processes for the handling
of various incident types.
FrontLines Global Support is
for companies that wish to implement full online return
management and customer service for pre-sales and post-sales
technical support over the web.
Many clients start out with FrontLines
Returns as a "point" solution
to quickly manage their customer returns process and to
start an information base for self-service quickly on their
website, and as their needs increase with regards to issue
management and knowledgebase management, they migrate to
FrontLines Global Support. Since
both products use the same database and code components,
the migration is immediate and effortless for the client.
FrontLines is a 100 % server-side web-based application.
There is no software to be installed or downloaded by the
end user coming to your website. Visitors to your website,
and your support team, content providers and administrators
need only a browser and a connection to the Internet to
use FrontLines anytime from anywhere.
FrontLines Global Support is
available in both ASP and Server License Versions. Again
please click online demo
if you wish to see a demonstration.
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