FrontLines Returns
Is designed for manufacturers as a low risk, highly affordable way of converting their manual email and phone-based RMA approach into a web-based, global, always-on, highly efficient process; reducing operational costs and increasing throughput on post sale services. Impove customer satisfaction and your bottom line. Please click online demo if you wish to see a demonstration.

• Designed for the return and RMA issues which manufacturers face
• Visibility - lets your customers request RMAs and check their status online
• Highly configurable to meet "your" returns process
• Automates RMA approval, warranty and serial no checking
• Improves communication with customers during returns handling
• Impoves internal communications with repair staff and other departments
• Defines and enforces your returns process
• Easy to create reports in minutes - Exports to Excel
• Handles multiple returns under one RMA
• Provides different processes for different classes of users (i.e. end user as compare to distributors) or different product lines
• Supports multiple return facilities
• Supports post sales services such as; calibration, advanced replacements, maintenance contracts, etc.
• Provides quotes on parts replaced and labour costs
• Enables paperless returns processing
• Dynamic interactive knowledge center
• Reports on knowledge center usage by customers
• 24/7 Availability
• Highly Scalable
• ASP Hosted or Licensed for your server

FrontLines Returns reduces the time you spend on RMA administration.

FrontLines Returns automates your RMA process with totally configurable forms and business rules.

FrontLines Returns is an on-demand, web-based service: no software or hardware to buy, one affordable monthly fee.

If you have any questions regarding any of the FrontLines solution contact our marketing department directly at marketing@frontlines.ca or call us at (613)254-6585. Again please click online demo if you wish to see a demonstration.