The FrontLines suite of products meets the after sales support needs of
today's global organizations to provide effective and efficient returns management, repairs management,
customer support, & knowledge management to a wide range of audiences:
consumers, prospects, customers and your dealers, distributors, and partners.
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| The suite consists of 2 product
groups: FrontLines
Returns (a focused returns management solution)
& FrontLines Global
Support (a full featured returns /support solution).
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| FrontLines
Returns lets your customers request product return
merchandise authorization (RMA)s over the web and track the
status of their returns online. FrontLines Returns automates
your RMA and warranty policy. and repair and re-calibration processes
with full tracking and reporting, configurable
custom fields, and states and business rules for your workflow.
FrontLines Returns is ideal for streamlining, tracking and
reporting on your reverse logistic processes for you and your customers -
saving you time and money and increasing customer and distributor
satisfaction. Includes a self-service KnowledgeBase to
provide online help on your RMA policies and procedures. |
| FrontLines
Global Support extends the FrontLines
Returns product with problem ticket submission
and tracking, configurable issue management, and a more powerful
KnowledgeBase with separate views for customers, partners,
and prospects. FrontLines Global Support is a complete web-based
portal for partner and customer after sales support with self-service
knowledgebase, customer issue management and RMA and returns
process automation providing a total support infrastructure
for today's global-reaching organizations Click on the links
to the right for complete descriptions of each product. |
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