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Two Technologies are very particular about its IT solutions.
They engaged Frontlines' to utilize its Frontlines Returns web
based RMA system for the Two Technologies' eRMA Process.
Their eRMA implementation has allowed them to reduce paperwork,
increase customer responsiveness and allow better, more consolidated
reporting then their previous ad-hoc full custom system. A strong
plus of the system has been its ability for their sales and technical
support staff to view client's service status on their own. Another
key area is that the ASP model requires very limited IT support
from Two Technologies.
Almost all of their customer's have given positive feedback to
the system. Frontlines Returns has allowed them to bring a level
of IT automation to their business with a minimum of deployment
and service costs as well as a short implementation cycle.
A final benefit of the FrontLines Returns system is its ability
to service multiple repair facilities while still supplying key
executives a complete overall view of what is happening with regards
to all returns being handled within the organization.
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