Brooks Instrument had very specialized needs when it came to managing their RMA processes and were unable to find any solutions adaptable enough to handle these requirements. The FrontLines Returns solution proved to be easily configurable to meet their unique needs.

As well, they wanted to provide visibility to their clients on where their returns were within the RMA process and to automate communications to ensure their clients received accurate consistent information as quickly as possible. Both of which they easily able to do within the FrontLines solution.

One of the big benefits they realized with FrontLines was the centralizing of all their returns management information. As the controllers of this information the support team has been greatly empowered and are now able to provide both quicker service and up to date reports within minutes which in past would have taken them hours or days to produce.