Simco Industrial Static Control
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SIMCO, a division of Illinois Tool Works is the world's largest manufacturer of static control products, providing solutions to electrostatic problems in a wide range of industries since 1936. Their goal has always been to help clients reduce costs, improve operations, and increase quality. They are ISO 9001 certified.

Simco was experiencing problems in providing a flexible returns management solution to meet their unique RMA handling requirements. With FrontLines they were able to quickly configure a solution tailored to meet their exacting needs without the requirement of resorting to costly customization solutions.

The support team was able to configure and implement a solution themselves without the necessity of adding to the workload of the IT department.

From within FrontLines Returns Simco has been able to both centralize RMA information and to produce quotes for parts to clients.