Headquartered in Newark California, Socket Mobile, Inc. (www.socketmobile.com),
makes mobility computing and productivity work for its clientele.
The company is a one-stop supplier of mobile computing hardware
systems, offering a handheld mobile computer specifically designed
for business mobility use and an extensive portfolio of essential
mobile data collection and networking peripherals that enable mobile
automation and productivity increases. The company also offers OEM
solutions. |
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After investigating several approaches to improving After Sales Support
with an integrated system for knowledge base, issue management, returns management
and repair management Socket chose FrontLines and abandoned several other
disconnected vendor solutions and a homegrown system.
A case study is being prepared for Socket and
will be posted to the website soon...
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