FrontLines worked closely with Spectra Watermachines to ensure their return management solution met their corporate needs. The interactive and dynamic knowledge handling segment of FrontLines Returns has proven to very effective in answering the typical maintenance and usage questions of their clientele.

The Return Management portion of their FrontLines' solution has centralized RMA information and automated many of the time consuming tasks performed in the past such sending return instructions and shipping labels. As well, it has kept clients informed of what is happening with their returns and they can now see where their products are currently within the returns process.